Ts & Cs
Updated: 20/02/2023​
By accepting our quotation or by using this website you have agree to be bound by the terms & conditions of Externally Ltd set out here:
Payment Terms
You are required to pay in full within 7 days of the cleaning date. To guarantee this choose to pay via our payment provider Stripe to enable us to take automated payments after completion of each service..
If non payment exceeds 30 days Externally Ltd reserve the right to suspend your cleaning. If we then fail to receive monies owed within 90 days, we will pass on your details to a collection agency to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.
You can switch over to Automated payments at any time by checking the box on the invoice link to authorise Externally to take payments automatically via their payment provider, Stripe.
Weather
Our pure water systems & pressure washing systems work in all weathers, therefore if booked in for a reoccurring service and the operative confirms it's safe for the service to proceed, then weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do effect our services & schedule.
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Ingress & Egress
Should we be unable to access any part of your property due to locked gates we will only clean the accessible areas such as the front & sides. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please advise us of the arrangements you will put in place and if any notice is needed from us to ensure these arrangements are put into place. We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
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Please do not ask our window cleaners to carry out unsafe working practises; They do not use ladders for window cleaning unless necessary and they do not or climb on or over fences, roofs and garages without the required PPE (Personal Protective Equipment) which is usually arrange prior to agreeing a service.
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Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access, we require the customer to arrange the obstacles to be moved to an alternative area of your property otherwise we will be unable to clean it.
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If you are going on holiday just let us know. You may be charged our current rate of a first clean when you resume using our service(s) if there are more then 2 cleaning services skipped.
Cleaning Frequencies
If booking a service via the
Externally Ltd will ask customers to confirm the cleaning frequesncy proper to any booking where there is a reoccuring offer. If booking in via the Externally website, the customer will be prompted to choose their frequency of the clean which inclused a website, Externally will ask for cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not it is assumed a verbal maintenance contract has been initiated for 4 or 8 weekly window cleaning and you will be obliged to have a minimum of 2 cleans before cancellation of the services can be requested. The total price for the 2 cleans will become payable in full if you cancel our services before the 2 cleans have been completed.
If you are a domestic customer that agreed to a regular re-occurring all year round service and you choose to postpone the cleaning throughout the winter months, you will be charged the original rate for a first clean according to our current charges once service is re-established.
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We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date.
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Our regular window cleaning round is approximately 4 or 8 weekly. Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.
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Damages
Our cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascia's, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle
vents, broken/loose roof tiles etc.
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Our cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it's adhesion.
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Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it's just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition.
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Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.
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Our cleaners prefer to access properties externally only, however in some circumstances the only access may be through your property. If this is the case, our cleaners will always ask for permission to enter your property; Any granted permission means that we do not hold any liability if there is any damage or spillage in your property. Your alternative option would be to refuse access to our cleaners and opt for our service to only have the external accessible areas cleaned.
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After the service(s)
After we have carried out our service(s) it is the customers responsibility to highlight anything that you are not 100% satisfied with whilst the cleaner is present on site. This is due to a lot of the time we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.
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Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
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Cancellation
If you wish to cancel our services please provide at least 5 days notice via post or email before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
Cancelling your GoCardless direct debit at your bank does not automatically cancel your cleaning. You will need to notify us by calling 0800 009 6995 or emailing us on info@externally.co.uk.
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Externally Ltd reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.
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Email Communications
By using Externally for your chosen service(s) we may email you to inform you of various offers we are promoting. If you do not wish to receive any emails simply click on the "unsubscribe" button at the bottom of the email or email us at info@externally.co.uk with the following subject line: "Please remove me from your email list".
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Privacy & Cookie Policy
Our privacy & cookie policy is available to view at the bottom of this website.
We reserve the right to amend these terms and conditions without notice